Q: I already have a CoolCop but now drive a different model vehicle. Do I have to buy a whole new unit?
A: Vent Cups are available for individual purchase on the "Vent Cups" page.
Q: Do you have any tips on installing my Explorer CoolCop.
A: Install the Explorer cup in the space below the Diverter of the passenger vent. The clips are long enough if you use this space only. If the cup is cold from the weather at the time, you may try to use the car’s heater A/C to soften the vinyl to make the cup more pliable.
Q: Will the "Universal" fit all vehicles?
A: No, please click on the models for vehicle use specifications.
Q: The clip inside my CoolCop broke. Can I get a replacement clip?
A: Please email email@example.com with the model of CoolCop and your shipping address for a free clip replacement.
Q: How do I remove my broken clip assembly?
A: Use a standard screw driver through the hose hole and in between the logo plate and the backing plate and twist. The old clip will break free and you’re ready to install the new parts.
Q: Are bulk order discounts available?
A: Yes, for 12 or more units. Please email your request.
Q: Can I make a return?
A: Yes, within 30 days of purchase, and in re-sellable condition. Shipping fees are not included.
Q: I ordered the wrong CoolCop model. Can I make an exchange?
A: Yes, within 30 days of purchase, with all the parts and in re-sellable condition. Please include a return shipping label from www.USPS.com.