Q: Will the Universal model fit a Ford F-150 Police package truck?

A: The Universal model will work, but most officers find that using zip ties to attach the Base Plate to the vent is easier than using the included clips.

Q:  I already have a CoolCop but now drive a different model vehicle.  Do I have to buy a whole new unit?  

A:  Vent Cups are available for individual purchase on the "Vent Cups" page.

Q: Do you have any tips on installing my Explorer CoolCop.

A: Install the Explorer cup in the space below the Air Diverter of the passenger vent. The clips are long enough if you use this space only. If the cup is cold from the weather at the time, you may try to use the car’s heater A/C to soften the vinyl to make the cup more pliable.

Q:  Will the "Universal" fit all vehicles?

A:  No, please click on the models for vehicle use specifications.

Q:  The clip inside my CoolCop broke. Can I get a replacement clip?

A:  Please email sales@coolcop.com with the model of CoolCop and your shipping address for a free clip replacement.

Q: How do I remove my broken clip assembly?

A: Use a standard screw driver through the hose hole and in between the logo plate and the backing plate and twist.  The old clip will break free and you’re ready to install the new parts.

Q:  Are bulk order discounts available?

A:  Yes, for 12 or more units.  Please email your request.

Q:  Can I make a return?  

A:  Yes, within 30 days of purchase, but only with all the parts and in re-sellable condition.  Shipping fees are not included.  

Q:  I ordered the wrong CoolCop model. Can I make an exchange

A:  Yes, within 30 days of purchase, with all the parts and in re-sellable condition.  Please include a return priority mail shipping label from www.USPS.com.

 Q: Can a blast of cool air cause pneumonia?

A: “Don’t go out with that wet hair!” Most of us heard this advice growing up, from a parent who insisted that exposure to cold weather or a sudden chill could cause us to catch a cold, or worse! In truth, it is bacteria and viruses, not cold air, that cause infections such as the common cold, influenza or pneumonia. Why then, do so many people seem to get sick in the cold, wet months of fall and winter? It’s the colder seasons that keep many of us inside and at a increased risk of developing an infection.

Q: Is overheating really a problem?

A: According to Adam Kalkstein, an expert on heat at the U.S. Military Academy:

"Heat is already a leading cause of weather-related mortality across the country and is frequently called a 'silent killer' since its impacts on human health are often underestimated," Kalkstein said.